Troubleshooting Steps:

1. Confirm that the Remote Mouse desktop application is running on your computer.
2. Ensure that your firewall or antivirus software is not blocking Remote Mouse.
3. Verify that your mobile device's Wi‑Fi is enabled.
4. Check that both your computer and mobile device are on the same Wi‑Fi network.
5. Attempt a manual connection by scanning the QR code or entering your computer's IP address, both of which are displayed in the desktop app.
6. If you have connected to this computer before, try reconnecting via "History."
7. Some router settings may affect connectivity. You can reset your mobile device's Wi‑Fi by selecting the current network in Settings, choosing "Forget this network," and reconnecting.
8. iPhone users: Ensure that Remote Mouse is permitted to access local Wi‑Fi in Settings > WLAN > Apps Using WLAN & Cellular.
9. In some cases, restarting your Wi‑Fi router may help.

If you are using a Windows computer and have updated the mobile app, please update the desktop application as well.

Open the desktop app window, click About, and then select Check for Update to verify that you are using the latest version.

Due to changes introduced in macOS Mojave and later, you must grant Remote Mouse accessibility permissions. You can check this video or the instructions below for setup guidance.

•  The first time you use Remote Mouse after updating macOS, a prompt will appear. Click Open System Preferences and add Remote Mouse under Accessibility.

•  If the prompt does not reappear:
1. Click the Apple icon in the upper-left corner and select System Preferences.
2. Choose Security & Privacy and then the Privacy tab.
3. Select Accessibility.
4. Click the lock icon in the lower-left corner and enter your password to unlock.
5. Click the plus sign and add Remote Mouse to the list.
6. (Optional) Click the lock again to secure the settings.

Confirm that the In‑App Purchase for Remote Mouse was made using your current Apple or Google account.

For guidance, please refer to:
•  App Store Purchase History
•  Google Play Purchase History

Once confirmed, simply make a new purchase using the “Buy” option rather than “Restore Purchase.” Neither Apple nor Google will charge you again for an already purchased item, and your previous purchase will be re‑downloaded.

For iOS (App Store):

1. Open the Settings app on your device.
2. Tap your name at the top to access your Apple ID settings.
3. Select Subscriptions (or, if not visible, tap iTunes & App Store, then tap your Apple ID, view Apple ID, and scroll to Subscriptions).
4. Locate and select Remote Mouse.
5. Tap Cancel Subscription. If this option is not available, your subscription is already canceled.

For Android (Google Play Store):

1. Open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) and select Subscriptions.
3. Find and tap on Remote Mouse.
4. Select Cancel Subscription and follow the on‑screen instructions.

Note: After cancelation, you will retain access to the subscription features until the current billing cycle ends.

Bluetooth Connection:

1. Enable Bluetooth on your computer.
2. On the “Select a Computer” screen in the mobile app, locate your computer marked with a Bluetooth icon and tap to connect.
(Note: Ensure your hardware supports Bluetooth connectivity; see the requirements for details.)

Mac Users with Airport Mode:

1. Click the Apple icon and open System Preferences > Sharing.
2. Enable Internet Sharing to transform your Mac into a Wi‑Fi hotspot.
3. Connect your mobile device to your Mac’s Wi‑Fi network.