Please refer to the following entries for troubleshooting.

1. Make sure that the Remote Mouse computer server is running rightly on your computer.
2. Your computer's firewall or anyother anti-virus software is not blocking Remote Mouse.
3. The Wi-Fi option of your mobile device is on.
4. Your mobile device and computer are connected to the same Wi-Fi, or the same personal hotspot.
5. Try to manually connect by scanning the QR code or entering your computer's IP address which both can be found on the computer server.
6. If you have successfully connected to this computer before, you can also try to connect via history.
7. Some router settings may affect connection. Find and click on the currently connected Wi-Fi in your mobile device Settings, select "Forget this network" and then reconnect.
8. For iPhone, please make sure that Remote Mouse is allowed to access local WiFi in "Settings > WLAN > Apps Using WLAN & Cellular".

The macOS Mojave has enhanced security and privacy protection, so you must grant access for Remote Mouse, otherwise it will not be able to work. Check this video or follow the below instructions to set up.

The first time that you use Remote Mouse under Mojave, you will be prompted to grant access. Please choose "Open System Preferences" and add Remote Mouse to Accessibility

If you did not operate correctly in the above steps, MacOS will not prompt again, so please do it manually:
1. Click the Apple Logo icon in the upper left corner of your screen, and select "System Preferences"
2. Select "Security & Privacy"
3. Switch to "Privacy" and select "Accessibility"
4. Click the lock icon in the lower left corner and enter your Mac password to unlock it
5. Click the plus sign and add Remote Mouse to the whitelist
6. Click the lock icon again to prevent further changes (optional)

1. Please go to your iPhone's Settings -> General -> Restrictions. Make sure the "In App Purchase" is turned on.
2. Reboot your device and try to purchase again. Don't worry about paying extra fees, the App Store won't charge twice for the same item.

1. Make sure that you have bought In-App purchase for Remote Mouse from the current Apple / Google ID you are currently logged in.

If you don't know how to check your purchase history, please check the following links for help:
App Store: https://support.apple.com/en-us/HT204088
Google Play: https://support.google.com/googleplay/answer/2850369

2. Once you have confirmed that the In-App purchase was made from your current Apple / Google ID, you can purchase again, instead of using the "restore purchase" option. Apple / Google won't charge twice for the same In-App purchases, and your previous purchases will be downloaded one more time.

Yes. Please make sure that the FREE and PRO version on your phone are both higher than version 3.1. Open the PRO version, go to "Manage Purchases" and select "Import from Free version".

Place the mouse cursor on a program window's title bar on the computer. Double tap, hold and move with one finger on your device. If you are using the iOS version, it also supports dragging with three fingers.

Go to "Settings", turn on or off "Scrolling Direction: Natural".

On iPhone, exit the app or lock your screen will automatically disconnect.
On iPad, click "Disconnect" in the "Home" screen.
On Android devices, tap the "Back" button.

Go to "Settings", turn on "Keyboard buffer". Text will no longer appear synchronously on the computer while typing on the phone. You need to press "Enter / Return" to send the text to the computer.

Meanwhile, make sure that the mouse cursor is placed in an available input field on your computer. Otherwise the text you entered will not appear on your computer.

Go to "Settings", turn on "Predictive & Non-Alphabetic Input". Then you can use Google Keyboard with word prediction in your preferred language.

Due to the latest mechanism of Google Keyboard, The word prediction function and non-English input methods can only be turned on or off at the same time, and this option is off by default. If such restriction is inconvenient for you, you can try a different third-party keyboard.

The Remote Mouse computer server requires certain computer privileges in order to communicate with the mobile app. Some anti-virus software may classify it as a virus, but in fact the software itself does no virus behavior.

Also make sure you are downloading Remote Mouse from official sources to ensure its security.

Run Remote Mouse on your Mac / PC. Click Remote Mouse icon on the taskbar (top right on Mac, bottom right on PC) and choose "Show QR code" on the pop-up menu.

Run Remote Mouse on your Mac / PC. Click Remote Mouse icon on the taskbar (top right on Mac, bottom right on PC) and choose "Show IP Address" on the pop-up menu.

Click Remote Mouse icon on the taskbar (top right corner on Mac, bottom right corner on PC), choose Settings" -> Set password for your computer -> Apply

Click Remote Mouse icon on the taskbar (top right corner on Mac, bottom right corner on PC), choose "Settings" -> Click "Reset".

In the "Settings" Window, enter your new password directly in the text fields, click "OK" to change to a new password.

Yes.

Method 1. Open your mobile phone's personal hotspot. Connect your computer to your mobile phone's hotspot. Remote Mouse will not consume your 3G data. But meanwhile, make sure there is no other data consumption activity on your computer.

Method 2. If your computer is connected to Internet via a router, you need to set your router's Port Forwarding to TCP 1978 / UDP 1978, then visit whatismyipaddress on your computer to acquire the IP address.

Open Remote Mouse on your mobile device, enter the acquired IP address to connect.

If your computer is connected to Internet directly, please visit whatismyipaddress on your computer to acquire the IP address. Then open Remote Mouseon your mobile device, enter acquired the IP address to connect.

1. If you use a Mac with airport mode, click the Apple icon on the top left corner. Select "System Preferences" -> "Sharing" -> "Internet Sharing". Your Mac will be transformed into a Wi-Fi hotspot. Then connect your mobile device to your Mac's Wi-Fi.

2. If you use Windows 7, you can install Connectify which can transfer Windows 7 into a Wi-Fi hotspot.

We have stopped updating for OSX below 10.10, but you can still click here to download the server compatible for Mac OSX 10.5 and 10.6 (32bit). Please note that some latest features are NOT supported in this version.

Since the Remote Mouse computer server works in the background, it does not have a usual active window. You will find the Remote Mouse icon on the computer taskbar if it is running.

Normally this happens when the communication port (TCP 1978 / UDP 1978) is occupied, which will cause Remote Mouse to not start properly.

If you have multiple user accounts logged in on your PC, please check if Remote Mouse is running under another account.

If you do not have multiple user accounts, please check if another network software has used the same port.

For Windows, the Remote Mouse server will automatically check version when starting up. Update reminder will be prompted if there is a new version available.

You can also open the program window, go to "About" and click "Check for update".

If you downloaded the server from the Mac App Store, it will show update reminder when a new version is available.

Please note that the Mac App Store version only supports Mac OSX 10.10 or higher.

TCP 1978 and UDP 1978.